Privacy Policy & GDPR

This Privacy Policy explains how AIQ Systems LLC ("AIQ", "we", "us") collects, uses, and protects personal information in connection with AIQ Genesis and related services. We are committed to handling your data lawfully, transparently, and in accordance with the EU General Data Protection Regulation (GDPR), the UK GDPR, and other applicable data-protection laws.

1. Who we are

AIQ Systems LLC is the data controller for personal information processed through AIQ Genesis. You can contact us at any time at aiqgenesis@aiqsystems.com.

2. Information we collect

• Account and contact information you provide when you subscribe, such as your name, email address, and billing details.
• Payment information processed by our third-party payment provider. We do not store full card numbers on our own systems.
• Usage information such as which subscription tier you hold and basic, non-identifying analytics about how our website is used.
• Communications you send us, including support requests.

3. How we use your information

• To provide and administer your AIQ Genesis subscription and indicator access.
• To process payments and manage billing.
• To respond to your enquiries and provide customer support.
• To send service-related communications about your account.
• To comply with legal and regulatory obligations.

4. Legal bases for processing (GDPR)

Where GDPR applies, we rely on the following legal bases: performance of a contract (to deliver the service you subscribe to), legitimate interests (to operate and improve our service and secure our systems), consent (where you have given it, for example for optional marketing), and legal obligation (where the law requires us to process data).

5. Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate — such as our payment processor and hosting provider — and only to the extent necessary. These providers are bound to protect your data. AIQ Genesis runs on top of TradingView; your use of TradingView is governed by TradingView's own privacy policy, which we encourage you to review.

6. International transfers

We are based in the United States. Where we transfer personal data of individuals in the EEA or UK, we take steps to ensure an adequate level of protection through appropriate safeguards, such as Standard Contractual Clauses.

7. Data retention

We keep personal information only for as long as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or anonymise it.

8. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data; to object to processing; to data portability; and to withdraw consent. To exercise any of these rights, contact us at aiqgenesis@aiqsystems.com. You also have the right to lodge a complaint with your local data-protection authority.

9. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to protect your data appropriately.

10. Cookies

Our website may use essential cookies needed for the site to function and, where applicable, analytics cookies to understand usage. You can control cookies through your browser settings.

11. Children

AIQ Genesis is not directed to individuals under 18, and we do not knowingly collect their personal information.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

13. Contact

For any privacy or data-protection question, contact aiqgenesis@aiqsystems.com.